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Onboard - Tourism Operator's Handbook for the Great Barrier Reef

Key Agency Contacts

Marine Park management

Related agencies

All of the agencies who are working with you to protect the Great Barrier Reef are here to help you if you have any further queries. Many also have regional contact points in the Far Northern, Cairns and Cooktown, Townsville and Whitsundays and Mackay/Capricorn regions.

There are also dedicated Hotline Numbers for reporting serious incidents and suspected infringements.

Great Barrier Reef Marine Park Authority (GBRMPA)

2-68 Flinders Street
PO Box 1379
TOWNSVILLE QLD 4810

Phone: (07) 4750 0700
Fax: (07) 4772 6093
Website: www.gbrmpa.gov.au
Email: info@gbrmpa.gov.au

GBRMPA Tourism and Recreation Group

Phone: (07) 4750 0775
Fax: (07) 4772 6093
Email: tourrec@gbrmpa.gov.au

GBRMPA Environmental Impact Management Unit (includes Permits)

Phone: (07) 4750 0700
Fax: (07) 4772 5289
Email: permitenquiry@gbrmpa.gov.au

GBRMPA Environmental Management Charge Unit (EMC)

Phone: (07) 4750 0702
Fax: (07) 4750 0892
Email: emc@gbrmpa.gov.au

GBRMPA Cruise Ship Anchorage Bookings

Email: cruise.bookings@gbrmpa.gov.au (preferred)
Phone: (07) 4750 0775
Fax: (07) 4772 6093

GBRMPA Community Partnerships Group, Central Office

Phone: (07) 4750 0738
Fax: (07) 4772 6093

Day-to-day Management Coordination Unit (DDMCU)

PO Box 6213
TOWNSVILLE MC QLD 4810

Phone: (07) 4726 0510
Fax: (07) 4726 0554
Website: www.gbrmpa.gov.au
Email: compliance@gbrmpa.gov.au

  • To report compliance issues: (07) 3830 8246 (24 hour)
  • Queensland Parks and Wildlife Service (QPWS)

    (part of Queensland Environmental Protection Agency)

    Contact our regional offices in the:

    or

    Head Office PO Box 15155
    CITY EAST QLD 4002


    Phone: (07) 3235 9037
    Fax: (07) 3227 7950
    Website: www.epa.qld.gov.au

    • Emergencies & Marine Pollution: 1300 130 EPA (i.e. 1300 130 372) (24 hours)
    • Licences and permits: 1300 368 326

    Australian Customs Service (ACS)

    Level 2, Terrica Place
    140 Creek Street
    GPO BOX 1464
    BRISBANE QLD 4001

    Phone: (07) 3835 3444
    Fax: (07) 3835 3493
    Website: www.customs.gov.au
    Email: information@customs.gov.au

    • Information Centre Toll Free: 1300 363 263
    • To report suspicious border activities: 1800 06 1800 (24 hours)

    Australian Institute of Marine Science (IMS)

    PMB 3 MC
    TOWNSVILLE MC QLD 4810

    Phone: (07) 4753 4444
    Fax: (07) 4772 5852
    Website: www.aims.gov.au
    Email: reception@aims.gov.au

    Australian Maritime Safety Authority (AMSA)

    PO Box 10790
    Adelaide Street
    BRISBANE QLD 4000

    Phone: (07) 3001 6800
    Fax: (07) 3001 6801
    Website: www.amsa.gov.au
    Email: brisbane@amsa.gov.au

    • Search & Rescue Aviation Free call: 1800 815 257
    • Marine Search & Rescue & Marine Pollution Free call: 1800 641 792

    Australian Quarantine and Inspection Service (AQIS)

    PO Box 222
    HAMILTON CENTRAL QLD 4007

    Phone: (07) 3246 8755
    Fax: (07) 3246 8639
    Website: www.aqis.gov.au
    Email: qld.aqis@aqis.gov.au

    • Toll Free 1800 020 504

    Australian Reef Pilots (ARP)

    GPO Box 826
    BRISBANE QLD 4001

    Phone: (07) 3026 2660
    Fax: (07) 3026 2666
    Website: www.reefpilots.com.au
    Email: operations@reefpilots.com.au

    Bureau of Meteorology (BOM)

    Brisbane Office
    PO Box 413
    BRISBANE QLD 4001

    Phone: (07) 3239 8700
    Fax: (07) 3220 0221
    Website: www.bom.gov.au

    • Cyclone information recorded message: 1300 659 212
    • Maritime Forecasts recorded message: 1300 360 426

    CRC - Reef Research Centre (CRC)

    PO Box 772
    TOWNSVILLE QLD 4810

    Phone: (07) 4729 8400
    Fax: (07) 4729 8499
    Email: info@crcreef.com
    Website: www.dpi.qld.gov.au

    Department of the Environment and Heritage (DEH)

    The Secretary
    Department of the Environment and Heritage
    GPO Box 787
    CANBERRA ACT 2601

    Phone: (02) 6274 1111
    Fax: (02) 6274 1666
    Email: epbcwild@deh.gov.au
    Website: www.deh.gov.au/index.html

    Ecotourism Australia (EA)

    GPO Box 268
    BRISBANE QLD 4001

    Phone: (07) 3229 5550
    Fax: (07) 3229 5255
    Website: www.ecotourism.org.au Email: info@ecotourism.org.au

    Maritime Safety Queensland (MSQ)

    (part of Queensland Transport)

    - see also Harbour Master regional offices in the Far Northern, Cairns and Cooktown, Townsville and Whitsundays and Mackay/Capricorn

    Head Office
    GPOBOX 2595
    BRISBANE QLD 4001

    Phone: (07) 3120 7462
    Fax: (07) 3120 7499
    Website: www.msq.qld.gov.au
    Email: msqmail@msq.qld.gov.au

    • Marine Incidents - Advice & Reporting:
      • Brisbane Region: (07) 3305 1700 (24 hours)
      • Gladstone Region: (07) 4973 1208 (24 hours)
      • Mackay Region: (07) 4956 3581 (24 hours)
      • Cairns Region: (07) 4052 7470 (24 hours)
    • Marine Pollution: (07) 3305 1700 (24 hours)
    • Notice to Mariners: (07) 3120 7400

    Museum of Tropical Queensland (MTQ)

    70-102 Flinders Street
    TOWNSVILLE QLD 4810

    Phone: (07) 4726 0600
    Fax: (07) 4721 2093
    Website: www.mtq.qld.gov.au Email: info@mtq.qld.gov.au

    Queensland Boating and Fisheries Patrol (QBFP)

    (part of Queensland Department of Primary Industries and Fisheries)

    - see also regional offices in the Far Northern, Cairns and Cooktown, Townsville and Whitsundays and Mackay/Capricorn

    Head Office
    PO Box 46
    BRISBANE QLD 4001

    Phone: (07) 3224 2282
    Fax: (07) 3229 6079
    Website: www.dpi.qld.gov.au
    Email: callweb@dpi.qld.gov.au

    • Fishcare: 1800 659 861

    Queensland Department of Primary Industries & Fisheries (DPI&F)

    Head Office
    GPO Box 46
    BRISBANE QLD 4001

    Phone: (07) 3404 6999
    Fax: (07) 3404 6900
    Website: www.dpi.qld.gov.au/fishweb

    • Call Centre (Qld Only): 13 2523

    Torres Pilots

    PO Box 674
    BULIMBA QLD 4171

    Phone: (07) 3217 9544
    Fax: (07) 3217 9722
    Website: www.torrespilots.com.au
    Email: operations@torrespilots.com.au

    Tourism Queensland (TQ)

    GPO Box 328
    BRISBANE QLD 4000

    Phone: (07) 3535 3535
    Fax: (07) 3535 5563
    Website: www.tq.com.au
    Email: info@tq.com.au

    © Great Barrier Reef Marine Park Authority