Procurement feedback guidelines

The Great Barrier Reef Marine Park Authority (the Authority) aims to deal with complaints in a fair, equitable and non-discriminatory way. In managing your complaint the Authority incorporates its statutory obligations under the Government Procurement (Judicial Review) Act 2018 (the GPJR Act).

The existence of a complaint does not, in itself, preclude the Authority from concluding a process that is the subject of the complaint.

Process for lodgement

If you wish to lodge a dispute or complaint about a procurement process, you should write to the Authority complaints officer at chieffinanceofficer@gbrmpa.gov.au

You should provide details of the basis of your dispute or complaint, including:

  • A clear statement regarding the nature of your complaint (i.e. what you consider was defective in the procurement process)
  • Copies of, or references to, information to support the complaint
  • Where applicable, a clear statement of which paragraph(s) of the Commonwealth Procurement Rules you believe has been breached
  • Whether you intend the complaint to be a formal complaint under section 18 of the Government Procurement (Judicial Review) Act 2018 (the GPJR Act)
  • A statement about what you wish to achieve from the complaint process.

You should also make yourself aware of RMG-422 which outlines the complaints process under the GPJR Act.

Process for assessment

Once we receive your written complaint we will:

  • Acknowledge receipt of your complaint
  • Advise you of the expected timeframe for resolution
  • Investigate the validity of the complaint
  • Notify you of the outcome of our investigation
  • Offer a solution if applicable
  • Confirm with you whether you consider the complaint to be resolved.

Please note that if you submit a complaint that is determined by the Authority to be a GPJR Act complaint, the procurement will be suspended while the complaint is investigated. However if a Public Interest Certificate has been issued for that complaint, a suspension will not occur.